February 18, 2012
Guiding Principles of Operational Excellence - Part 1

“gemba walk” (lean thinking term) to go to the actual place where value is added + “walkabout” (Australian aborigine) a short period of wandering bush life engaged as an occasional interruption of regular work

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Our team plans to learn about and discuss the guiding principles that we have chosen to guide our work.  My task is to put some information together for the discussions.  I’m going to do this in parts.  Here’s Part 1 - Some Background Information.

 
When the Healthcare Value Network was initially organized, some of the 14 founding organizations realized they would benefit from a common lens through which to view what people were calling “lean”.  They also wanted a common model to be able to determine how each organization was making progress along the journey.  It was decided that the Shingo Model for Operational Excellence would be used as this model.
The actual model has 2 components - 1) the “house” (which is the “what” - the Principles, and the “who” - the entire organization) and 2) the “diamond” (the “how” - also called the transformation element).
A close-up view of the “house” element is shown below.  It is divided into 4 categories.
There are 10 guiding principles (left-hand side of diagram below) and 19 supporting principles.
When Dr. Toussaint makes presentations, he will often show this diagram (below) to describe what we (ThedaCare Center For Healthcare Value) mean when we are talking about “lean”.  Does this look familiar?
Next time - some history about the origins and development of these guiding principles.